Frequently Asked Questions and Answers

Here you can find answers to the most commonly asked questions. If you cannot find the answer to your questions here, please don’t hesitate to contact us!

  • Why do I have to provide my address?
    • You must always start by providing your address so that we can be sure that you live in an area where we plan to build our network. By using your address, we can also determine the area to which you belong so that you’ll be referred to the correct website for your neighborhood. Knowing your location also helps us to estimate the cost for connecting you to the network.
  • How does the sign-up process work?
    • First you make an account and complete our survey, using your name and address. From there we see how much interest in a specific zone there is. Once there is enough interest we move onto the sign-up phase. At the sign-up phase, as the name implies, customers can sign-up to get fiber service with a $25 deposit that will apply to your first bill. Once enough people have signed up in a zone we will move into the construction phase.

      With the construction phase, we will be deploying fiber to an approved zone. In this phase we will be installing and deploying our fiber equipment to homes and businesses that officially sign up and provide the installation and connection fee of $100. Once the construction is finished, finally, we'll turn on service for everyone signed up in the zone and you'll finally be able to use lightning fast internet. Remember, the more people in your zone that sign up, the faster we can get fiber internet to you.
  • I already have internet, why should I switch to fiber?
    • Fiber Internet is the newest technology for internet delivery. It not only can support faster speeds at a more reasonable cost, but it is also near immune to outages. Old style copper DSL Internet is prone to corrosion, breakage, and inconsistent connections. Wireless Internet can get too populated and is subject to interference. Satellite Internet has data limits and has issues with latency. Fiber creates no interference, is heavily protected and still flexible so it's less prone to breaking, it's made of silica glass so it's immune to corrosion too!
  • What makes Chickadee Fiber better than DSL, cable or satellite?
    • Everything. Unlike today's copper wire or coaxial cable systems, fiber optics uses light beams to carry the massive amounts of information needed to power the latest Internet and entertainment services. A thread of fiber-optic cable only slightly thicker than a human hair can carry all the phone, Internet, and video services that people want today. More importantly, they will be in place to provide the services people in your area will want in the future.
  • Can I cancel my signup?
    • Of course, come into our office or give us a call and we can cancel your sign up.
  • Why do I have to accept COS Systems Inc’s Terms For User Registration when I register as a customer?
    • COS Systems Inc is providing the Service Zones solution and is responsible for the information gathered at this site.